ACE (America’s Claims Executive) Leadership Forum & Expo 2019

About the Event

The ACE Leadership Forum & Expo is the annual gathering place for professionals leading, managing and innovating the claims process and customer experience.

ACE’s unique mix of peer-to-peer forums, solutions workshops and interactive presentations will provide you with actionable takeaways specific to your job role and business line focus. Led by fellow claims executives and our experienced team of journalists, the ACE Leadership Forum & Expo offers a unique learning experience through unfettered access to industry experts, extended networking opportunities, and insights on problem-solving strategies transforming management, talent and recruitment.

Date / Time

June 24 - 26, 2019

Location

Red Rock Casino Resort & Hotel
11011 W. Charleston Blvd.
Las Vegas, NV 89135

Speaker

Topic

Cassandra Franklin, Esq.

Frequently, claimants and insurers have opposite goals. The claimant may feel that the carrier does not understand the loss the insured has sustained. While the insurer may believe that the loss is exaggerated or that the extent of loss is false. If an agreement cannot be reached, mediation, arbitration, or even litigation might be the only option to reach a settlement. This session will examine best practices for insurers that are going through the mediation process including, determining a mediation goal, avoiding pitfalls that will deteriorate the conversation, and strategies for reaching an agreement. Takeaways: (1) Understanding the mediation process; (2) Tips strengthening communication skills prior to mediation; (3) How to reach an agreement & determine the financials; (4) Knowing when mediation doesn’t work and what to do next