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Privacy Center

Privacy Center

Understanding Privacy at JAMS

At JAMS, we prioritize the privacy and security of your data. Our Privacy Center serves as a comprehensive hub, detailing the core aspects of our privacy program. Here, you can learn about the types of data we collect, how we utilize and safeguard it, and the various controls you have over your personal information.

  1. JAMS Privacy Notice
    Contains all the important details

  2. Your Rights Management
    Information about your Rights under the EU/UK GDPR , California's CCPA/CPRA, and Texas's TDPSA

  3. JAMS Cookie Policy
    Explains what cookies may be on our Site and how you may manage your cookies

  4. JAMS Candidate Policy
    Contains information related to Job Candidates applying for employment at JAMS

  5. JAMS Access Privacy Notice
    Includes information collected related to JAMS Access

  6. JAMS Data Processing Addendum (“DPA”)
    Reflects the parties’ agreement with respect to the Processing of Personal Data by us on behalf of you in connection with JAMS Services.  If you require an agreement in scope with the GDPR or other privacy regulations, including a signed version, please contact info@jamsadr.com

  7. JAMS CCTV Privacy Notice
    Contains information related to CCTV footage in JAMS Resolution Centers

JAMS Privacy Notice

Effective June 24, 2024

Welcome to JAMS and to our website located at www.JAMSADR.com (the “Site”), serving the JAMS Mediation, Arbitration and ADR Services (“JAMS,” “we,” “us” or “our”) and all Site visitors and users (“Users,” “you,” or “your”).

JAMS is the largest private alternative dispute resolution (“ADR” or “Services”) provider in the world, and we are committed to respecting your privacy rights and complying with all applicable privacy legislation.  We have established this Privacy Notice to explain our practices regarding the collection and use of personal data by JAMS and to describe your rights with respect to the processing of your personal data and how you can contact us to exercise those rights or with questions about our privacy practices.

Please note that this notice does not apply to information collected on third-party sites or by any third-party application that may link to or be accessible from the website.

This notice may change from time to time and your continued use of the website is deemed to be acceptance of such changes, so please check this notice periodically for updates.

  1. How We Collect Personal Data About You & The Types of Data We Collect
  2. Legal Basis for the Collection and Use of Your Data
  3. How We Share Your Data
  4. Choice, Access, Correction and Deletion under DPF
  5. How We Secure Your Data
  6. How We Store Your Data
  7. How Long We Keep Your Data
  8. Your Data Subject Rights Under the GDPR
  9. Your Data Subject Rights Under California’s CCPA/CPRA
  10. Your Data Subject Rights Under the Texas Data Privacy and Security Act (TDPSA)
  11. Data Privacy Framework (DPF)
  12. Changes to Our Privacy Notice
  13. How to Contact Us


1. How We Collect Personal Data About You & The Types of Data We Collect

JAMS collects personal data through the company websites and directly during in-person or virtual meetings, hearings, and marketing events.

JAMS limits data collection to what is necessary to deliver our Services and to run our Site.

JAMS Services – when you engage with JAMS as a client participating in a JAMS arbitration or mediation or other matter, we may collect the following types of personal data with your active participation and consent:

  • Contact Information including your name, position, company name, address, telephone/mobile phone, and work email address.
  • Case Preference Information such as for the hearing format, resolution center and Neutral, and other information about your case.
  • Case Information including personal data as necessary, relevant, and applicable to the applicable case and required to provide Services.
  • Customer Support including your name and contact details such as phone or email address.
  • CCTV footage when you enter into a JAMS Resolution Center. Please see the JAMS CCTV policy for more information.

JAMS Marketing – when you engage with our marketing activities as a client or as a prospective client, we may collect the following types of personal data with consent, which can be changed at any time:

  • Contact Information such as your name, organization, and work email address, phone, mailing address.
  • Membership and Event Registration information, including name, work email address, and location to participate in marketing events.
  • Work Email Address to receive information about upcoming events.

JAMS Website Visitors – when you contact JAMS through our websites, we collect the following information you provide us via webforms or account registration:

  • Contact Us Webform – location, name, company, address, telephone/mobile phone, work email address, and the reason for reaching out.
  • Email Update to register for updates on the latest in mediation, arbitration, and dispute resolution, we collect only your email address.
  • JAMS Access – You register for an account with JAMS Access – please see the JAMS Access Privacy Notice for more information
  • Careers – to register and apply for a job with us, JAMS will collect an email and password to register, and the professional and education experience provided in your resume. Please see our Job Candidate Privacy Notice for additional information.

Cookies – we may automatically collect information about your use of our site through cookies and other technologies.  Please see our Cookie Notice below for more information and visit our Cookie Consent portal to change your consent at any time.

Does JAMS collect Sensitive Personal Data? JAMS does not collect sensitive data like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, precise geolocation, and offences or alleged offences except when we have your specific consent or when we have to in order to comply with the law.  JAMS does not use or disclose your Sensitive Personal Data for the purpose of inferring characteristics.

Does JAMS collect children’s data? No. Our Site is not intended for use by children under 13 years of age, and we do not knowingly collect personal data, contact, or solicit information of any kind from children under 13.  Information collected as part of our Services is not intended for use in contacting or soliciting information from children.

JAMS does not sell your personal data and does not use automated decision making and profiling.

Cookie Notice

JAMS uses cookies or similar technologies to analyze trends, administer the Website, track visitors’ use of the Website, ensure a consistent and efficient experience, and perform essential functions such as allowing users to register and remain logged in.

In addition to the specific information accessible in the JAMS Cookie Preference Center here, the complete JAMS Cookie Policy can be found here.

2. Legal Basis for the Collection and Use of Your Data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

  • Delivering Services: Performing our contractual obligations to provide Services to you. Legal basis: Contract
  • Customer Support: Responding to questions and solving issues via phone or email. Legal basis: Contract, Consent
  • Marketing Purposes: Sending you emails and messages about new features, products and Services, and content; and inviting you to participate in marketing events and activities. Legal basis: Consent
  • Job Application: Accepting and reviewing your resume as part of the job application process. Legal basis: Consent
  • Running and Improving our Site and Services: Managing your requests, login, and authentication, remembering your settings, hosting, and back-end infrastructure, testing features, managing landing pages, debugging, and identifying fraud.  Legal basis: Contract, Legitimate Interests

What does each legal basis mean?

Consent: You have given clear consent for you to process your personal data for a specific purpose. 

Consent can be managed any time using the email unsubscribe link available in all marketing communications, by emailing us at info@jamsadr.info, or by contacting us through the phone or mailing address in the Contact Us section of this notice.

Contract: Processing your data is necessary for performing Services or because we have asked you to take specific steps before entering into that contract.

Legitimate Interests: Processing your data is in our legitimate interest, provided those interests are not outweighed by your rights and interests.  In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

 

3. How We Share Your Data

Your data is shared with service providers only when strictly necessary and the transfer is managed by our contracts, policies, and the safeguards and good practices detailed in this Privacy Notice.

As part of your participation in our Services, your case information is only shared as needed to facilitate communication and interaction between you and the parties to proceedings.

Our service providers may only use data we share with them in accordance with our instructions and under contract - we do not permit our service providers to use any of your personal data for their own purposes.

We do not publish personal data and will only share your personal data with authorized service providers that perform services on our behalf, including marketing, billing and financial payments, data analysis, and technical support. 

We may disclose your data in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; in connection with a substantial corporate transaction, such as the possible sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; or as otherwise required by law.

It is important to emphasize that JAMS never sells or shares your personal data, except through the use of website cookies, which you can control. 

 

4. Choice, Access, Correction and Deletion under DPF

All individuals covered under the EU-U.S DPF, UK Ext to the EU-U.S DPF, and Swiss-U.S DPF can contact JAMS about accessing, correcting, changing, deleting, or updating personal information at info@jamsadr.info or by mail at JAMS, 18881 Von Karman Ave., Suite #350, Irvine, CA 92612, Attn: Sheri Eisner, General Counsel or 800-352-5267

If we process your personal data, you may have the right to request access to (or to update, correct, or delete) such personal data. If we have received your personal data in reliance on the EU-U.S. DPF or UK Extension to the EU-U.S. DPF, you may also have the right to opt out of having your personal data shared with third parties and to revoke your consent to our sharing your personal data with third parties. You may also have the right to opt out if your personal data is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you subsequently authorized.

To submit these requests or raise any other questions, please contact us by using the information above. After confirming your identity, we will take action to fulfill your choices, provide the information to you, or complete your request to correct, amend, or delete the personal information we hold about you.

You can also take direction action to modify your choices and consent:

  • Cookie Consent - As noted above, you can manage your cookie preferences through the JAMS Cookie Consent portal or by activating your browser settings.
  • Removal from Marketing Email Communication - if you would like to opt-out of receiving marketing emails from JAMS, you may unsubscribe from receiving all marketing email communications by emailing us at info@jamsadr.info or clicking the Unsubscribe link at the bottom of all email. You may also reach out to us through the phone or mailing address in the Contact Us section below.

You may reach out to us with questions about our Notice and privacy practices or to file a complaint by contacting JAMS at: info@jamsadr.info

 

5. How We Secure Your Data

Any personal data that you provide to us is stored on servers located in secure third-party data centers with restricted access, and which are protected by protocols, procedures and best practices designed to ensure the security of such information.

However, no server, computer or communications network or system, or data transmission over the Internet, can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. How We Store Your Data

The personal data we collect is processed at our offices in the United States and in any data processing facilities operated by authorized service providers.  By submitting your personal data, you agree to this transfer, storing or processing by us. Where your information is transferred, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, security, and data protections, and that it is treated securely and in accordance with this Privacy Notice.

To manage transfer from the EU, UK and Switzerland, JAMS participates in the Data Privacy Framework – see Section 11. Data Privacy Framework below for more information.  

 

7. How Long We Keep Your Data

JAMS will only retain your information for as long as necessary for the purposes set out in this Notice; as required to fulfill the terms of our contracts; as needed to provide Services to you; or to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements.

 

8. Your Data Subject Rights Under the GDPR

Under the GDPR, residents of the EU, Switzerland and UK have certain rights over their data. Please see the JAMS EU & UK GDPR Rights Notice – Your Rights under the General Data Protection Regulation (GDPR) found here – for more information about your Rights and how to exercise them.

You can exercise these Data Subject Rights by submitting an online request here or sending us an email at info@jamsadr.info.

Before we respond to any of the requests described in this Section, JAMS is required to verify your identity and at our discretion, we may deny your request if we are unable to verify your identity.

 

9. Your Data Subject Rights Under California’s CCPA/CPRA

Please see the JAMS CCPA Rights Notice - Your Rights under the California Consumer Privacy Act (CCPA/CPRA) - for more information about your Rights and how to exercise them.

You can exercise your rights by submitting an online request here or sending us an email at info@jamsadr.info.

Before we respond to any of the requests described in this Section, JAMS is required to verify your identity and at our discretion, we may deny your request if we are unable to verify your identity.

 

10. Your Data Subject Rights Under the Texas Data Privacy and Security Act (TDPSA) 

Please see the JAMS Texas Data Privacy and Security Act Rights Notice – Your Rights under the Texas Data Privacy and Security Act (TDPSA).

You can exercise your rights by submitting an online request here or sending us an email at info@jamsadr.info.

Before we respond to any of the requests described in this Section, JAMS is required to verify your identity and at our discretion, we may deny your request if we are unable to verify your identity.

 

11. Data Privacy Framework (DPF)

JAMS complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.   

JAMS has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  JAMS has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. 

Under the Data Privacy Framework, JAMS is responsible for the processing of personal data we receive and subsequently transfer to a third party acting for or on our behalf, and JAMS is liable for ensuring that the third parties we engage support our DPF commitments.

To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Data Privacy Framework Inquiries & Complaints:

In compliance with the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data DPF, JAMS commits to resolve DPF Principles-related complaints about our collection and use of your personal data.  Individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data DPF should first contact the JAMS Privacy Team at: info@jamsadr.info

Dispute Resolution:

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, JAMS commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC), with regard to unresolved complaints concerning our handling of personal data.

The services are provided at no cost to you.

If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit the relevant website below for more information or to file a complaint:

EU residents - https://edpb.europa.eu/about-edpb/about-edpb/members_en

UK residents - https://ico.org.uk/make-a-complaint/uk-extension-to-the-eu-us-data-privacy-framework-complaints-tool/

Residents of Switzerland - https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt/kontaktformular_uebrige.html

Binding Arbitration:

If your dispute or complaint can’t be resolved by us, nor through the recourse mechanism described in the Dispute Resolution section of this Privacy Policy, you may have the right to require that we enter into binding arbitration with you under the DPF’s “Recourse, Enforcement and Liability Principle” and Annex I of the DPF. For additional information, please visit:

https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2

Oversight:

The U.S. Federal Trade Commission has regulatory enforcement authority and jurisdiction over JAMS’ compliance with compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

If you are a resident of the European Economic Area or United Kingdom, you may also have the right to lodge a complaint with a data protection regulator in one or more of the European Economic Area member states or the United Kingdom.

 

12. Changes to Our Privacy Notice

This Privacy Notice may change from time to time, and we will post all the most current, updated Notice here.  We suggest you review it periodically to ensure that you are in agreement with the latest updates.

 

13. How to Contact Us

If you have any questions about our privacy practices or cookies or this Privacy Notice, please contact us by email at info@jamsadr.info or you can contact us by mail at: 

JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel

800-352-5267

 

General Data Protection Regulation (GDPR) – European Representative

Pursuant to Article 27 of the General Data Protection Regulation (GDPR), JAMS/Endispute LLC has appointed European Data Protection Office (EDPO) as its GDPR Representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:

-by using EDPO’s online request form: https://edpo.com/gdpr-data-request/

-by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium

General Data Protection Regulation (GDPR) – UK Representative

Pursuant to Article 27 of the UK GDPR, JAMS/Endispute, LLC has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:

- by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/

- by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
  
Terms of Service
Please also read the Terms of Service governing use of the Site and the Services, which is separate from this Privacy Notice.

Your Rights under the EU & UK General Data Protection Regulation

Updated June 24, 2024

In addition to the specific information about our data collection and processing practices posted in the JAMS Privacy Notice, to JAMS (“JAMS,” “we,” “us” or “our”) wants you to understand your rights and choices under the EU & UK General Data Protection Regulation (“GDPR”).

Under the GDPR, residents of the EU, Switzerland and UK have the following Data Subject Rights under the regulation and can exercise these rights by submitting an online request here or sending us an email at info@jamsadr.info.

Before we respond to any of the requests described in this Section, JAMS is required to verify your identity and at our discretion, we may deny your request if we are unable to verify your identity.

The Right to Access: You have the right to have access to the personal data JAMS holds about you, including information about:

  • The categories of personal data we’re processing
  • The processing purposes or Legal Basis for processing personal data
  • The categories of third parties to whom the data may be disclosed
  • How long the data will be stored (or the criteria used to determine that period)
  • Your other rights regarding our use of your data

The Right to Erasure/Deletion: You have the right to ask us to erase your personal information in certain circumstances.

The Right to Rectification/Correction: You have the right to ask us to correct information you think is inaccurate, and to ask us to complete information you think is incomplete.

The Right to Data Portability: You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.

The Right to Restrict Processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

The Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.

The Right to Lodge a Complaint: You can file a complaint regarding our use of your data directly with JAMS by emailing us at info@jamsard.info, through our mailing address in the Contact Us section, or by contacting EDPO, our UK and EU representatives (information below).

If your request or concern is not satisfactorily resolved by us, you may approach your local EU data protection authority:

http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html.

If you are a resident of the UK, you can approach the ICO: https://www.ico.org.uk

Helpline number: 0303 123 1113

General Data Protection Regulation (GDPR) – European Representative

Pursuant to Article 27 of the General Data Protection Regulation (GDPR), JAMS has appointed European Data Protection Office (EDPO) as its GDPR Representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:

-by using EDPO’s online request form: https://edpo.com/gdpr-data-request/

-by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium

UK General Data Protection Regulation (GDPR) - UK Representative

Pursuant to Article 27 of the UK GDPR, JAMS has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:

- by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/

- by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom

Your Rights under the California Consumer Privacy Act (CCPA/CPRA)

Updated June 24, 2024

In addition to the specific information about our data collection and processing practices posted in the JAMS Privacy Notice, to JAMS and the JAMS Mediation, Arbitration and ADR Services (“JAMS,” “we,” “us” or “our”) wants you to understand your rights and choices under the California Consumer Privacy Act (CCPA/CPRA) regarding how we may process your personal information.

Please note that we are required to verify your identity before we are able to process any of the requests described in this Section; and at our discretion, deny your request if we are unable to verify your identity.

JAMS uses cookies on its website and you can learn more and opt-in and opt-out of that data collection and sharing through our Cookie Consent portal.

JAMS does not sell your personal data and does not use automated decision making and profiling.

Your Rights and Choices

The CCPA/CPRA provides California residents with specific rights regarding their personal information. This section describes your rights under the CCPA and explains how to exercise those rights.

  • Right to Access & Know – You have the right to obtain confirmation whether your personal data is being processed, obtain a copy of your personal data and know:
    • The categories of data we’re processing
    • The purposes of data processing
    • The categories of third parties to whom the data may be disclosed
    • How long the data will be stored (or the criteria used to determine that period)
    • Your other rights regarding our use of your data
  • Right to Information Portability – you may request your personal information in a structured, commonly used, and machine-readable format.
  • Right to Correction – you may request we correct inaccurate personal information and the right to have incomplete personal information completed.
  • Right to Delete – you may request we delete any of your personal information, subject to certain exceptions.
  • Right to Limit the Use of Sensitive Personal Information – as described in our Privacy Notice, JAMS does not collect Sensitive Personal Information.
  • Right to Opt-Out of the Sale or Sharing of Personal Information – as described in our Privacy Notice, JAMS does not sell or share personal information.
  • Right to not be Evaluated on the Basis of Automated Processing
  • Right to Non-Discrimination – we will not discriminate against you in any manner prohibited by applicable law for exercising these rights.
  • Right to Withdraw Consent – for personal information you’ve provided to us on a consensual basis.

Under the CCPA/CPRA, you also have the right to with the Office of the Attorney General. Or with the California Privacy Protection Agency.

Under specific circumstance, these rights may be limited.

Contact Us

If you have any questions or comments about your rights under the CCPA/CPRA; the JAMS Privacy Policy; the ways in which we collect and use your personal information, your choices, and rights regarding such use; or wish to exercise your rights under the CCPA/CPRA, please submit an online form here.

Or you may contact us by email at info@jamsadr.info 

Or you can contact us by mail at:

JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel

Terms of Service

Please also read the Terms of Service governing use of the Site and the Services.

Your Rights under the Texas Data Privacy and Security Act (TDPSA)

Updated June 24, 2024

In addition to the specific information about our data collection and processing practices posted in the JAMS Privacy Notice, JAMS Mediation, Arbitration and ADR Services (“JAMS,” “we,” “us” or “our”) wants you to understand your rights and choices under the Texas Data Privacy and Security Act (TDPSA) regarding how we may process your personal information.

Please note that we are required to verify your identity before we are able to process any of the requests described in this Section; and at our discretion, deny your request if we are unable to verify your identity. 

We will respond to verified requests within 45-days after receiving the request and will extend by up to an additional 45-days when reasonably necessary, taking into account the complexity of the request.

JAMS uses cookies on its website and you can learn more and opt-in and opt-out of that data collection and sharing through our Cookie Consent portal.

JAMS does not sell your personal data and does not use automated decision making and profiling.

Your Rights and Choices

The TDPSA provides Texas residents with specific rights regarding their personal information. This section describes your rights under the TDPSA and explains how to exercise those rights. Under specific circumstance, these rights may be limited.

  • Right to Be Informed (Know) – You have the right to obtain confirmation whether your personal data is being processed and know the following, which is posted in this Rights Notice and the main JAMS Privacy Notice:
    • The categories of personal data to be processed, including, if necessary, any sensitive data.
    • The purpose of the processing.
    • How consumers can exercise their data subject rights, including the appeal process.
    • The categories of data shared with third parties (if any).
    • The categories of third parties with whom data is shared (if any).
    • A description of the methods through which consumers can submit requests to exercise their consumer rights under the TDPSA.
  • Right to Correction – you may request we correct inaccurate personal information and the right to have incomplete personal information completed.
  • Right to Delete – you may request we delete any of your personal information, subject to certain exceptions.
  • Right to Information Portability – you may request your personal information in a structured, commonly used, and machine-readable format.
  • Right to Opt-Out of the Sale of Personal Information – as described in our Privacy Notice, JAMS does not sell personal information
  • Right to Opt-Out of Targeted Advertising – JAMS uses cookies on its website and you can learn more and opt-in and opt-out of that data collection and sharing through our Cookie Consent portal.
  • Right to Opt-Out /Not be Subject to Automated Processing - JAMS does not use any form of solely automated processing performed on personal data to evaluate, analyze, or predict personal aspects related to an identified or identifiable individual's economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

Under the TDPSA, you also have the right to appeal any refusal by JAMS to take action on a request and can do so by contacting us through any of the methods listed below.

You also have the right to file a complaint with the Office of the Attorney General and can find more information about that process on the Texas AG website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

Contact Us

If you have any questions or comments about your rights under the TDPSA; the JAMS Privacy Policy; the ways in which we collect and use your personal information, your choices, and rights regarding such use; or wish to exercise your rights under the TDPSA, please submit an online form here.

Or you may contact us by email at info@jamsadr.info 

Or you can contact us by mail at:

JAMS
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel

Terms of Service

Please also read the Terms of Service governing use of the Site and the Services.

Cookie Notice

Updated June 24, 2024
 

Welcome to JAMS and to our website located at www.jamsadr.com (the “Site”), serving JAMS (“JAMS, “we,” “us” or “our”) and all Site visitors and users (“Users,” “you,” or “your”). JAMS is the largest private alternative dispute resolution (“ADR” or “Services”) provider in the world, and we are committed to respecting your privacy rights and complying with all applicable privacy legislation.

When you use the JAMS website, we may store cookies on your web browser. This Cookie Notice explains what a cookie is, how you can manage your cookies, and what kind of cookies may be on our Site.

WHAT ARE COOKIES?

Cookies are small pieces of data stored in text files on your computer or other device when websites are loaded in your browser, often used to remember you and your preferences regarding your visit to the website and any information you have volunteered. In other words, cookies in general are used to collect, store and track data. 

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted. 

There are three main types of cookies: session cookies which are temporary, lasting only as long as your session on a website (stored in a temporary memory location or RAM), persistent cookies which remain on your device’s hard drive beyond your session, and first or third-party cookies which are served by the site being visited (first party) or third parties. 

Session cookies are temporary cookies which allow users to be recognized within a website so any page changes or data selection you do is remembered from page to page. The most common example of this functionality is the shopping cart feature of an e-commerce website. 

Persistent cookies are used generally for two purposes: authentication, which is often essential (ensuring that it is you logging in, and remembering our password in certain cases), and tracking, which is often non-essential, used for advertising and marketing purposes. 

First-party cookies are placed by the site which you are visiting, while third-party cookies are generated by websites other than the web pages you are visiting. These types of cookies allow companies to track your browsing history across the web. JAMS does not serve ads and does not encourage third-party cookies.

HOW WE USE COOKIES

We use both first-party and third-party cookies on our website. 

First-party cookies are cookies issued from the jamsadr.com domain that are generally used to identify language and location preferences or render basic site performance monitoring and user experience functionality. 

Third-party cookies belong to and are managed by other parties, such as JAMS business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application. 

Generally, cookies perform up to six functions, as follows:

Category of Cookies

Description and Use

 Strictly Necessary Cookies

These cookies are necessary for the JAMS website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not function properly. These cookies do not store any personally identifiable information.

 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization (such as account name, language, and location). They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

 Essential Cookies

We use these cookies to help identify and prevent potential security risks. We need to use at least commercially reasonable efforts to ensure that your information is safe and secure, and in many cases confidential.

 Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. We use these details to improve how the Site functions and to understand how Users interact with the Site.

 Targeting Cookies

Targeting cookies are used primarily by advertising networks to display relevant advertising to visitors who use their services and to report on the effectiveness of ads served on websites. Targeting cookies may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

The JAMS website does not serve ads. However, in connection with our provision of the Services, we offer you our newsletter, certain blogs, and try to make you aware of events and webinars that may be of interest to you based on your use of the Services. Any such cookies used to provide these materials of potential interest are not-essential, and we require your consent before using such cookies. 

 Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They can track your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools. The jamsadr.com website does not employ social media cookies, but does utilize links to social media services.


DISABLING AND REMOVING COOKIES

Removing most cookies is easy, but it could make navigating the Site more difficult. Without cookies, Users may have to re-enter their data for each visit. Different browsers store cookies in different places, but the Settings, Privacy section — sometimes listed under Tools, Internet Options, or Advanced — is most common. Options are available to manage or remove cookies. Before removing cookies, evaluate the ease of use of the Site. In most cases, cookies improve the web experience, but they should be handled carefully.

Find out how to manage cookies on popular web browsers:

There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. For users in the EEA & United Kingdom please visit https://www.youronlinechoices.eu/. 

Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. 

If you want to opt out of Google Analytics, you can download and install the opt-out browser add-on developed by Google for your web browser. For more information about Google Analytics' currently available opt-outs, please see https://tools.google.com/dlpage/gaoptout. 

If you are visiting this site using a mobile device such as a smartphone or tablet, please also refer to the manufacturer’s instructions on how to manage cookies.

UPDATES TO THIS COOKIE NOTICE

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies. 

The date at the top of this Cookie Notice indicates when it was last updated. Our previous Cookie Notice was dated March 23, 2021.


CONTACTING US

If you have any questions about our use of cookies or other technologies, please contact us at info@jamsadr.com. You may also contact us by mail at:

JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel
800-352-5267

 

Candidate Privacy Notice

Updated June 24, 2024

This Candidate Privacy Notice (“Notice”) describes the types of personal information and sensitive personal information which JAMS (“Company”) may collect during the application and recruitment process, how we may use this information, with whom we may disclose this information, and how to access and update this information.

This Notice applies to the personal information and sensitive personal information about you that you or anyone else may provide (on your or the Company's behalf) to Company during the application and recruitment process (“Candidate Data”) including through our job site and recruitment platforms.

Types of Candidate Data We Collect

The types of Candidate Data that you share with us and/or that we may obtain from third parties, such as your former employers, references, employment screening agencies, recruiters, and recruiting and other websites, include: 

  • Name, address, email address, telephone number, and other contact information;
  • Resume, CV, cover letter, previous work experience, professional licenses and certifications, job skills and qualifications, and education information;
  • Online questionnaire results and information from interviews; and
  • Any additional information provided or revealed during the application and recruitment process (e.g., language preference). 

During the application JAMS collects information, such as nationality, race, disability, veteran status, social security number, birthdate, gender or ethnic origin voluntarily submitted by candidates as permitted or required by local, state, or federal law or regulation.

Use of Candidate Data

JAMS may collect, use, and otherwise process your Candidate Data for human resources and business management purposes, including: 

  • to evaluate your skills and qualifications for Company positions;
  • to communicate with you;
  • to maintain appropriate record-keeping related to recruitment and hiring practices and processes;
  • to verify your information and conduct reference and background investigation checks, where permitted. 

JAMS also may collect, use, and otherwise process your Candidate Data to comply with applicable laws, regulations, legal processes, or governmental requests. 

JAMS does not sell your Candidate Data. JAMS also does not share your Candidate Data with a third party for cross-context behavioral advertising.

You are under no obligation to provide Candidate Data to JAMS during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

Retention of Candidate Data

If you are hired, your Candidate Data will be transferred to an employee personnel file and used and retained for as long as necessary in connection with your employment for Human Resources and business management purposes in accordance with applicable law. 

If you are not hired, JAMS may retain and use your Candidate Data for a further fixed period in order to consider you for other job opportunities or as otherwise required by law. Please note that some information may be retained as necessary to comply with our legal obligations.

Disclosure of Candidate Data

JAMS may disclose your Candidate Data internally and with service providers and other third parties that have been engaged to perform recruitment and employment-related services on behalf of the Company. These third parties are required to use appropriate measures to protect the confidentiality and security of your Candidate Data. 

The Company may also be required to disclose certain Candidate Data to third parties as required by law or regulation or in response to legal process or lawful requests by public authorities, including to meet national security or law enforcement requirements.

Security and Confidentiality

JAMS is committed to using appropriate technical and organizational measures designed to protect the security and confidentiality of your Candidate Data.

Privacy Policy

The Company’s Privacy Policy can be accessed here.

Your Rights

Under certain privacy and data protection laws, you have the following rights:

  • Right to Know & Access what Candidate Data JAMS has collected about you, including the categories of Candidate Data, the categories of sources from which the Candidate Data is collected, the business or commercial purpose for collecting Candidate Data, the categories of third parties to whom JAMS discloses Candidate Data, and the specific pieces of Candidate Data JAMS has collected about you.
  • Right to Delete your Candidate Data, subject to certain exceptions.
  • Right to Correct inaccurate Candidate Data that JAMS maintains about you.
  • Right to Restrict JAMS use of your Candidate Data.
  • Right to Data Portability of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Non-Discrimination against you for exercising any of your rights. 

JAMS does not Sell or Share your personal data; does not use automated decision making and profiling; and does not use or disclosure your Sensitive Personal Information for the purpose of inferring characteristics.

Changes to this Notice

We will update this Notice from time to time. We will post the revised Notice with an updated revision date on the Company corporate site and link to it from our jobs site and recruitment platform. If we make any material changes, we will provide notice through these sites or by other means.

Contact

If you have any questions, comments, complaints, or requests regarding this Notice or our processing of your information, please contact:
 

Monica Bowen, VP, Talent Acquisition
JAMS, Inc.
18881 Von Karman Avenue, Ste. 350
Irvine, CA 92612

Tel. (949) 224-4619
Email: mbowen@jamsadr.com


You may also lodge a complaint with the data protection authority in the applicable jurisdiction.

 

JAMS CCTV Privacy Notice

Updated June 24, 2024

This Closed Circuit Television “CCTV” Privacy Notice explains the collection and use of personal data by JAMS (“Company”) when visiting Company offices.

At the entrance to all offices is an on-the-spot-notice about the video-surveillance activity that is clearly visible and includes a QR code to access this Notice.

  1. Why JAMS collects personal data

The Company collects data through the CCTV system to control access and ensure office security for the safety of JAMS staff, visitors, and the property and information located on the premises.

  1. What kind of data does the Company collect?

The Company collects only images caught on camera, and no voice is recorded.

  1. Who can access the data?

Access to the CCTV footage is highly restricted, is protected by password and encryption, and can only be accessed with the explicit written authorization of the JAMS Senior Management.

The contracted security company does not have access to recordings taken at JAMS offices.

JAMS does not sell or share any CCTV footage taken at its offices.

  1. Processing Purpose

The Company uses video-surveillance equipment for security and access control purposes, which is an action necessary for the management and functioning of the Company. JAMS does not use the CCTV footage for any purpose other than security.

  1. How long does JAMS keep your data?

The Company will keep your personal data for 30 calendar days after your visit. After that period, all CCTV recorded footage is automatically deleted.

  1. Your Data Subject Rights Under California’s CCPA/CPRA

If you are a resident of California, please see the JAMS CCPA Rights Notice - Your Rights under the California Consumer Privacy Act (CCPA/CPRA) - for more information about your Rights and how to exercise them.

You can exercise your rights by submitting an online request here or sending us an email at info@jamsadr.info.

  1. Changes to Our Privacy Notice

This Privacy Notice may change from time to time, and we will post all the most current, updated Notice here. 

  1. How to Contact Us

If you have any questions about our privacy practices or this CCTV Privacy Notice, please contact us by email at info@jamsadr.info or you can contact us by mail at:

JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel

JAMS Data Processing Addendum

Updated June 24, 2024

This Data Processing Addendum (the “Addendum” or “DPA”), reflects the requirements of the California Consumer Privacy Act (“CCPA”), as amended and is incorporated into and forms a part of the master agreement, purchase order, or other terms (the “Agreement”) under which JAMS provides Services to Clients (; collectively the “Parties.”)

Capitalized terms identified in this Addendum shall have the same meaning as defined in the CCPA, unless otherwise noted.

This Addendum applies to the collection, retention, use, and disclosure (“Processing”) of Personal Information to provide Services.

The Parties agree as follows:

  • JAMS understands its obligations under the CCPA/CPRA and will comply with them, providing the same level of privacy protections required under the law.
  • JAMS will notify Clients if it makes a determination that it can no longer meet its obligations under the CCPA/CPRA.
  • For avoidance of doubt, JAMS is a Service Provider as described in the CCPA/CPRA.

Therefore, JAMS shall not:

  • Sell the Personal Information Processed on Clients’ behalf.
  • Retain, use, or disclose the Personal Information for any purpose other than providing the Services specified in the Terms.
  • Retain, use, or disclose the Personal Information outside of the direct business relationship and specifically shall not:
    • Combine Personal Information across customers.
    • Have, derive, or exercise any rights or benefits regarding Personal Information Processed on Clients’ behalf.
  • Engage or outsource Personal Information Processing to any Sub-processors without entering into a written agreement containing appropriate safeguards to the protection of Personal Information with each Sub-processor.

Therefore, JAMS shall:

  • Implement and maintain appropriate technical and organizational measures to protect Personal Information against security incidents and preserve the security and confidentiality of Personal Information.
  • Ensure access to Personal Information is limited only to employees who directly provide services to Clients, and that those employees are subject to an appropriate means of confidentiality.
  • Notify Clients about any possible Personal Information Data Breach without undue delay and take reasonable steps to minimize harm and secure Personal Information.
  • Provide reasonable assistance in responding to Consumer Rights Requests.
  • Delete or return, as permitted by law, all Personal Information Processed under this DPA upon termination of the Terms.

Notwithstanding anything in the Terms or other document, the Parties acknowledge and agree that JAMS’ provision of access to Personal Information is not part of and is explicitly excluded from the exchange of consideration, or any other thing of value, between the Parties, and is not provided for purposes of cross-context behavioral advertising.

The provisions of this DPA shall apply as long as JAMS Processes Personal Information for Clients.

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