Virtual ADR became an essential service in 2020—and JAMS was ready. As a leading provider with four decades of experience handling in-person, remote and hybrid hearings, we were able to seamlessly transition to an online environment. Even as in-person sessions resume, JAMS is setting the industry standard in virtual dispute resolution.
Setting the Industry Standard: Virtual Mediation and Arbitration
Comprehensive preparation and on-demand tech support from our “virtual front desk:”
The neutral effectively worked not just on settling the claims but also on making the parties feel comfortable.
- Your remote case management team includes a JAMS Virtual Moderator who is available to assist you throughout the process, from pre-hearing test runs to after-hours tech support. Learn more about our moderators.
- JAMS Access, our online case management platform, offers 24/7 access to case files and secure document sharing.
- JAMS Resolution Centers feature updated videoconferencing technology to facilitate hybrid hearings.
- JAMS is “tech agnostic” — we can accommodate and provide tech support for a wide range of virtual platforms, including Zoom, Microsoft Teams, WebEx, and more.
- Have additional questions? Connect with us directly or visit our Virtual ADR FAQ.
Experienced neutrals who are adept at navigating an online environment:
- Our mediators and arbitrators have decades of experience managing and resolving complex, high-stakes, sensitive cases and are accomplished at overcoming barriers of all kinds, including the challenges inherent in virtual hearings. Clients across the U.S. continue to rank JAMS as the Top Online ADR Provider.
- JAMS neutrals hone their virtual skills at the JAMS Institute, our innovative in-house training department that provides exclusive, continuing education on the latest case law, technology and best practices in ADR.
About JAMS
JAMS successfully resolves business and legal disputes by providing efficient, cost-effective and impartial ways of overcoming barriers at any stage of conflict. JAMS offers customized, in-person, virtual and hybrid dispute resolution services through a combination of first class client service, the latest technology, top-notch facilities, and highly trained mediators and arbitrators.
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