AI’s Double-Edged Role in Dispute Resolution
Recently practitioners, scholars and enthusiasts of alternative dispute resolution gathered—virtually and in person—at a JAMS Resolution Center to examine one of the most pressing and intriguing questions in the field: What happens when the very technology causing or complicating a dispute is also asked to help solve it? At the event, titled “AI’s Double-Edged Role in Dispute Resolution: When the Machine Tries to Solve the Dispute It Created,” participants witnessed a meticulously staged simulation of a challenging international mediation. Through this scenario, attendees explored how artificial intelligence (AI) could shape the future of conflict resolution and how human mediators might continue to excel despite, or perhaps because of, the new tools at their disposal.
