Make it your mission

JAMS prioritizes people because we understand that delivering the highest quality ADR services starts with our team of talented “associates.” We continue to build strong teams of curious and creative people who want to find a purpose in their work while supporting each other. We work hard, but we don’t forget to sign off at the end of the day. That work/life balance is important. It enables us to do our best work.

Our associates are the “secret sauce” of our organization and are at the core of everything we do. We regularly survey JAMS associates so we can better understand their needs to provide a better work experience and encourage associate engagement.

We want associates to thrive at JAMS! We believe that you do your best work when you love what you do and are fully supported. Here are just a few of the ways we try to provide that kind of environment for our associates. Learn more about our benefits.

JAMS promotes and supports ongoing professional development as well as reimbursement allowances for advancing your education.  We believe professional development is critical for both associate engagement and organizational success.

JAMS provides an annual stipend that associates can use toward wellness programs including gym memberships, group fitness classes, massage therapy, and other ways to take care of you.  We also offer an employee assistance program and telehealth benefits.

JAMS offers remote work flexibility for most of our workforce. Because we are a professional service, client-facing company, certain roles may be called to work onsite to meet client needs, but most of our workforce enjoys a hybrid arrangement that allows for a percentage of time onsite and a percentage of remote work. The breakdown is dictated by the nature of the position and the type of work required to deliver in-person client service.

A core competency at JAMS is collaboration. The great service and effective results we provide to attorneys and their clients are due in large part to highly effective teamwork. It builds strong relationships, fosters guidance, inspires motivation, and influences key connections.

At JAMS, we recognize and appreciate the unique qualities each individual brings to our organization. As an ADR provider, we have found that this appreciation has allowed JAMS to better serve our communities, to directly meet the needs of all clients, to build an even stronger panel of the most qualified neutrals and to attract and retain the most qualified associates. We are committed to creating an inclusive workplace where all associates are valued, respected, and empowered. We strive to foster a culture of opportunity and belonging. In alignment with equal employment opportunity laws, we ensure fair treatment for all associates and offer programs and initiatives to support our values. Learn more about Diversity, Equity and Inclusion at JAMS.

At JAMS, our Employee Resource Groups (ERGs) are voluntary, associate-led communities. ERGs are open to all associates and provide a platform for learning, conversation, associate engagement, and networking.

Our commitment to ensuring everyone is valued is reflected in our six active ERGs. They are:

• AAPI @JAMS
• All Hands @JAMS
• Black @JAMS
• Body Positive @JAMS
• LatinX @JAMS
• Out @JAMS